Burlington -Appleby Location Very impressed with the amazing service I received from the staff in Burlington. I have just completed a major renovation and have been dealing with many suppliers and installers for various parts of the project. This team stands out in their personalized assistance every step of the way. Professional, knowledgeable and committed to making sure the customer is happy. I will be a repeat customer. Jodi S.

Fabulous experience with purchasing a beautiful area rug from this store, with salesperson Adel. He was extremely knowledgeable and helpful, and service was outstanding in all ways! Highly recommend talking to him about any / all your rug needs!

I made a plan to replace carpet with hardwood floor for bed rooms. One month ago, I was lucky to meet Mr. Val.W.Alkhanl, Assistant Manager in Burlington store. I'd like to install hardwood floor by myself but I am new for DIY. Val was very patient to give me some advice. Such as, how much boxes I should buy, what kind of color I should choose, how to install hardwood floor... Now I finished my floor installation and my dream came true. I am so satisfied with Val. 's after market. Thank you so much, Val. With your best service, my renovations go smoothly. Bob Zhao

Burlington store - Appleby Line. Purchased luxury vinyl plank flooring for complete level and carpeting for stairway late 2019. Carpeting laid to perfection. Some issues arose in one area of the vinyl plank flooring which was addressed shortly after the time of original installation. However, the issue was not totally resolved and seemed to deteriorate. I contacted Mr. M Ghazarian ( operations ) and subsequently Mr. Ken Matpan (Appleby Line branch manager ) who came to see us. Ken promptly arranged to have the area reinstalled which was carried out yesterday ( Oct. 14/2020 ) by Mr. Mike Dewar ( installer ) to our satisfaction. Thanks Mike G., Mike D. and Ken for your cooperation and consideration in ensuring our complete satisfaction with our chosen floor and your assurance of continued support. Customer appreciation and satisfaction at its best. John Robinson - Burlington

I purchased a Vinyl Plank Flooring from the Shelley Alexanian Line. Even thought I had issues with the purchase the Mangers of the Store in Ottawa Tony and Marie Khoury were amazing and resolved all my issues. Marie is a Gem and is all about good Customer Service. Extremely Friendly and her Husband is the same. Now lets talk installation. OMG I had the Cream of the CROP, the DREAM installation team and I would want them for any other flooring install I would ever do. I had Charlie and Frank. AMAZING is not enough and no words can say how professional and wonderful these guys were. Total Perfectionists and so neat and clean. They treated my home like it was theirs. There are no two better installers in my mind. Next Floor I would go back to Alexanian Ottawa and request MY DREAM TEAM INSTALLERS, Charlie and Frank Thank you so much

I had the pleasure of meeting Matt, a seasoned professional with a wealth of information. His store has a selection of products to match any situation. Broadloom, area rugs, flooring, and window coverings in all price ranges. I am not surprised that they are very successful in this competitive industry.

As I continually work with Matt at the Dundas street showroom, I am impressed with the product knowledge he has with not only flooring, area rugs, window coverings and maintenance. I assist many client from Bermuda and have great success in providing Canadian made window coverings and a good selection of high end area rugs and broadloom. My clients recently visited Toronto on a buying trip and were amazed at the selection and prices of some of the following: Stanton broadloom, Calvin Klein area rugs and Seventh Ave window coverings. It shows that we can compete with both our product lines, supply and pricing even if it has to be shipped to an exotic destination Once again Matt you are making us look very good!!!! Carole C P Design Inc.

With the tremendous task of removing a vinyl floor, modifying a Marble entry way and installing over various areas, Matt Barrett patiently provided my clients with the perfect solution. The product, a Mammut 12ml oak was not only the correct colour, wearability factor but also the correct height to minimize the various flooring heights. This floor will wear and look amazing for years to come. On time, great price and exact measurements were provided. The Dundas street store is my favourite showroom for my clients in providing their flooring solutions. Thank you Matt, what would I do without you and your staff. Carole C P Design Inc

I am delighted with the rug Sara helped me select. The size is perfect and I love the colourful design. It is a good match with the nearby living room rug. Sara, thanks for your enthusiastic and experienced help in finding the perfect rug for my dining room!

Very pleased with the New Carpet Installation. Two installers Izzet and Muza who came to do the work were very professional and knowledgeable. They did the work meticulously and efficiently . Completely to my satisfaction. Also the customer service provided by the manager Steve and Mike at head office was excellent. After some initial dissatisfaction on my part they went above and beyond to satisfy me . I am happy with my carpet now . Thank you .