I purchased an area rug online on January 15, 2025. It has been almost a month and I still have not received it. I was given various dates when it would arrive from manufacturer. Once it did arrive I was told it was ready for courier pick up but that still has not happened. I called yesterday and was to be updated - no call or email received. I am beyond disappointed!

Purchased an expensive wool carpet, Godfrey Hirst. Had many problems with the install, runner had to be replaced. Shortly after (3 weeks) i noticed the pile was crushing, so we addressed it with Alexanian. Inspections, claims, appeals, all denied. What is a warranty if they offer nothing but a steam clean?!! Stay away from Mohawk and GH, just do yourself a favor and research them before. Lots of warning signs.

In Jan 2023 had a laminate floor installed in my condo by Alexanian in Newmarket. Dust was unbelievable but I handled that. However the installer did a terrible job of the quarter round, using old wood, not applying everywhere and doing a terrible job on the corners. A year later and 2 boards have chipped. Their solution------just seal the chips. I can still see them and it upsets me every time.

My wife and I entered the Store on Saturday September 30th between 4:30 and 5:00 we left the store feeling, clearly they don't need our business. Alexanian was the 3rd store we looked at for an Area Rug. They had, by far, the largest selection. We spent close to 15 minutes browsing without anyone even acknowledging we were in the store. When the salesman appeared (can't use a name because we think he was a salesman) he answered a question, that wasn't asked, and went back to the the back of the store. We ended up buying rugs from each from the other two stores. Probably explains why the parking lot was empty.

cant believe this happened not happy my 1st time dealing with them king st location condescending sales staff then at the end couldn't full fill the order i paid for in advance due to their fault not inspecting a rug prior to selling it . totally unprofessional and will never deal there again i made large purchase of furniture to match the carpet selected that was not able to be fullfed as per agreement with no offer of help or compensation for time trouble and aggravation and told the carpet i selected a s was cheap carpet but yet it was real good to make the sale totally decussated with this location be warned when buying here so same doesn't happen to you

Well, at this moment in time, no. Mike Ghazarian stated he will contact me by the end of the day tomorrow to discuss what went wrong. Further explanation and outcome will be shared at a later time.

I live in St. Catharines Ontario, dealing with the St. Catharines location. Completely unsatisfied. Do not buy from this place, they have carpet, but cannot install it. Also my laminate flooring adjoining the installation, is ruined. Do not trust Alexanian in your home. Crooks. period.

After a decade the duraceramic was installed, it started to crack. Unfortunatelly, there is no more of this duraceramic I bought. I trusted the seller’s explanation that it was better than ceramic tiles, especially to keep it warm in the unit. If I had known the headache I would have, done ceramic tiles instead.

We did a major reno before moving into our new condo (our forever home) & replaced all the existing flooring with engineered hardwood from Alexanian. Our contractor did a terrific installation job & covered the entire surface with cardboard for the remainder of construction. When it was revealed a month later, we discovered that Alexanian had supplied the WRONG COLOUR. It’s at least 3 shades darker and without any of the graduation in shades of the sample. It’s dark, dreary & shows everything. Their response was to shrug tell me that it is what it is. $12k down the drain. To replace will cost $15-20k since we will need to have it removed, plus all the other extras of floor replacement. And don’t buy the line about refinishing engineered hardwood - it can’t be done on a floating floor, which is the standard installation in a condo. I am beyond disgusted. Lesson learned: STAY CLEAR!