Alexanian Carpet & Flooring

52 reviews
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By Agatha Bonadio

1 Feb 23, 2021

Duraceramic - never again!

After a decade the duraceramic was installed, it started to crack. Unfortunatelly, there is no more of this duraceramic I bought. I trusted the seller’s explanation that it was better than ceramic tiles, especially to keep it warm in the unit. If I had known the headache I would have, done ceramic tiles instead.
Reply by Alexanian Carpet and Flooring Feb 24, 2021
Hello Agatha We are sorry to hear of your dissatisfaction and wish to express that we want nothing more than to provide an exceptional customer experience. Our Regional Manager, Mr. Mike Ghazarian would appreciate the opportunity to speak with you directly to discuss your situation in more detail. Would you kindly contact Mr. Mike Ghazarian (905) 527-2857 ext. 1010‬ at your earliest convenience? Most sincerely, Wendy Alexanian Alexanian Carpet and Flooring
By Judith Phillipson

1 Nov 26, 2020

Very disappointed!

We did a major reno before moving into our new condo (our forever home) & replaced all the existing flooring with engineered hardwood from Alexanian. Our contractor did a terrific installation job & covered the entire surface with cardboard for the remainder of construction. When it was revealed a month later, we discovered that Alexanian had supplied the WRONG COLOUR. It’s at least 3 shades darker and without any of the graduation in shades of the sample. It’s dark, dreary & shows everything. Their response was to shrug tell me that it is what it is. $12k down the drain. To replace will cost $15-20k since we will need to have it removed, plus all the other extras of floor replacement. And don’t buy the line about refinishing engineered hardwood - it can’t be done on a floating floor, which is the standard installation in a condo. I am beyond disgusted. Lesson learned: STAY CLEAR!