Would be a 5 Star review, except that the sales associate didn't get my address correct on the Sales Order, and the poor installer had to call me to get the right address. Warehouse also didn't supply the quarter round that I paid for, so the installers had to come back a second time to install it. Shout out to the installers from Alexanian's Upper James Hamilton location - they were EXCELLENT.

I am delighted with the rug Sara helped me select. The size is perfect and I love the colourful design. It is a good match with the nearby living room rug. Sara, thanks for your enthusiastic and experienced help in finding the perfect rug for my dining room!

Very pleased with the New Carpet Installation. Two installers Izzet and Muza who came to do the work were very professional and knowledgeable. They did the work meticulously and efficiently . Completely to my satisfaction. Also the customer service provided by the manager Steve and Mike at head office was excellent. After some initial dissatisfaction on my part they went above and beyond to satisfy me . I am happy with my carpet now . Thank you .

After an agreement that was made with the manager Tony to fix my hardwood floor that buckled in my dinning room, I was reassured he would take care of it. Finally, they came to do the job. After the installer arrived he commented that I had AC running which was a good thing (for humidity), when they ripped up the hardwood he asked me about a gap in the floor exposing the hardwood to the basement just above the laundry room and hot water tank basically the unfinished part of the basement and exactly where the hardwood buckled.. coincidence!? This is where things go wrong, I now get a call from Alexanian’s after the hardwood is all ripped up in my dinning room saying I owe $700 + tax because it was my fault that the problem was from humidity levels in the house. I’m now in shock…This was not agreed upon prior to the job. If I didn’t pay, he said he would not finish the job and walk out on me! I said, I feel like this is entrapment! He did not measure the humidity level in the house prior to the work being done just decided half way through the job it was my fault. I was right there with him when he started the job and said nothing to me! He claims it was not the gap in the floor that was the problem. If so, then there should have been a price agreed upon before they started the job if he already knew it was a humidity problem. I think he did not leave enough of a gap against the wall for the wood to expand and does not want to take the blame. I talked to Tony the store manager, he plays nice guy and talks in circles but will not pay me back my money. So much for their word it means nothing. What they say and what they do are two separate things.

We got 5 star treatment from Alexanians when we ordered and had our main floor tiled, and two other rooms carpeted. The install was great with the exception of the transition from the kitchen floor to the family room. When the transition split Alexanians took 6 months of texting to order and install the new transition. Once it was installed we noticed that it was not the same as the tile as we had ordered before. After getting in touch with them multiple times we are told that they could order in the transitions but cannot be guaranteed that the transition will match, even if we supply the tile product number that they installed. They would have the transition part number from the one in the front hall that matches perfectly. We are close to a year and it doesn't see, like after us spending close to $15,000 they want to make this right. Great products, great installation, just don't understand not wanting to get the job done right. Andy

I selected Alexanian to clean two 9x12 precious hand woven Chinese wool rugs that cost me well over $5k each and would probably be worth over $10k and maybe impossible to find. I selected them because their office told me it would be done in 2-3 weeks, and that their driver would assist getting them in and out. When they first returned them months late, one had a 3" hole in the wool and the other several yellow/orange stains, none of which were there when the carpets were picked up. I returned them and after another several months wait they arrived back with stains still present, but the hole sort of filled in. I gave up, but they still insisted that I pay the full $950 charge. Their driver Casey was 5* and terrific, but Sean the manager in Toronto was a 1* to deal with. Original pickup date was 9Jul25 - final return back 6Dec25. Imagine 5 months with an unfurnished house and still paying $950.

Terry's Rugs View all Terry's Rugs 4.9 (288) Oriental rug store in Ottawa, OntarioClosed Overview Products Services Reviews Photos By owner About Reviews from the web Facebook 4.8/5 25 votes Yellow Pages 5/5 1 vote Google review summary 5 4 3 2 1 4.9 (288) Reviews All cleaning46 area rugs27 colours18 expert12 +6 Sort by Most relevant Newest Highest Lowest emma hamilton 10 reviews Took a wool area rug to get cleaned after a dog peed on it 2 times. Got rug back and it is still stained yellow. Was given the impression by the sales person the rug would come clean and was convinced to do extra step of enzyme to really … More Rose K 1 review·2 photos a month ago Terry is an awesome store owner who is warm, friendly and welcoming to his customers! He is very kind and compassion with a lot of passion for his work. He was so informative about upkeep and maintanence. He gave helpful tips and answered … More Photo 1 in review by Rose K Photo 2 in review by Rose K Terry's Rugs (Owner) a month ago Thanks Rose ,for your support and feedback about terry's rugs services and for your rug purchase. Terry lopes. MCBZ H Local Guide·11 reviews·7 photos 6 months ago You’ll Want to Buy Your Rugs Here – Incredible Service, Beautiful Selection & Great Prices! … More Photo 1 in review by MCBZ H Photo 2 in review by MCBZ H Photo 3 in review by MCBZ H Photo 4 in review by MCBZ H+2 Terry's Rugs (Owner) 5 months ago Thanks, Mrs Hatoum. For your support local and feedback about terry's rugs family entreprise, in Ottawa, that specializes in hand washing and repairs of Persian and oriental rugs, plus we have a beautiful showroom, to help client get their next practical and affordable rug. Sue Zanne 2 reviews·1 photo 3 months ago I brought my mother's 60 year old rug to Terry's Rug to replace the old fringes. Terry did a wonderful job

First I bring the measurements of the builder to the store to buy the material. I give the measurements to the man working there and he orders the material. One of the boxes they sent to me was the wrong material therefore we had to order it again. Then we had to order a lot of extra material because we did not have enough. Called back today for an eta when the flooring will be in. I am told it will take another week or so. It takes approx 2 weeks or longer to get material from them from my experience. Then I am told it is unacceptable and that the builder did not have the right measurements of the house from the manager Courtney. What awful service received by them. On top of sending me a wrong box, that should have been checked by the guy accepting my material, now they saying the builder has all the wrong measurements.....Instead of taking the blame, they are blaming me. They could have told me that these measurements are not a good idea and I should have the guy installing it provide them but no its all my fault. If I was told this when I was purchasing the material, I would have done this but now it is the customers faut for their mistake...they have caused me so much extra work and so much problems and stress.....but manager is blaming the customer.....Nice!!!!

I purchased an area rug online on January 15, 2025. It has been almost a month and I still have not received it. I was given various dates when it would arrive from manufacturer. Once it did arrive I was told it was ready for courier pick up but that still has not happened. I called yesterday and was to be updated - no call or email received. I am beyond disappointed!

Purchased an expensive wool carpet, Godfrey Hirst. Had many problems with the install, runner had to be replaced. Shortly after (3 weeks) i noticed the pile was crushing, so we addressed it with Alexanian. Inspections, claims, appeals, all denied. What is a warranty if they offer nothing but a steam clean?!! Stay away from Mohawk and GH, just do yourself a favor and research them before. Lots of warning signs.