Terry's Rugs View all Terry's Rugs 4.9 (288) Oriental rug store in Ottawa, OntarioClosed Overview Products Services Reviews Photos By owner About Reviews from the web Facebook 4.8/5 25 votes Yellow Pages 5/5 1 vote Google review summary 5 4 3 2 1 4.9 (288) Reviews All cleaning46 area rugs27 colours18 expert12 +6 Sort by Most relevant Newest Highest Lowest emma hamilton 10 reviews Took a wool area rug to get cleaned after a dog peed on it 2 times. Got rug back and it is still stained yellow. Was given the impression by the sales person the rug would come clean and was convinced to do extra step of enzyme to really … More Rose K 1 review·2 photos a month ago Terry is an awesome store owner who is warm, friendly and welcoming to his customers! He is very kind and compassion with a lot of passion for his work. He was so informative about upkeep and maintanence. He gave helpful tips and answered … More Photo 1 in review by Rose K Photo 2 in review by Rose K Terry's Rugs (Owner) a month ago Thanks Rose ,for your support and feedback about terry's rugs services and for your rug purchase. Terry lopes. MCBZ H Local Guide·11 reviews·7 photos 6 months ago You’ll Want to Buy Your Rugs Here – Incredible Service, Beautiful Selection & Great Prices! … More Photo 1 in review by MCBZ H Photo 2 in review by MCBZ H Photo 3 in review by MCBZ H Photo 4 in review by MCBZ H+2 Terry's Rugs (Owner) 5 months ago Thanks, Mrs Hatoum. For your support local and feedback about terry's rugs family entreprise, in Ottawa, that specializes in hand washing and repairs of Persian and oriental rugs, plus we have a beautiful showroom, to help client get their next practical and affordable rug. Sue Zanne 2 reviews·1 photo 3 months ago I brought my mother's 60 year old rug to Terry's Rug to replace the old fringes. Terry did a wonderful job

First I bring the measurements of the builder to the store to buy the material. I give the measurements to the man working there and he orders the material. One of the boxes they sent to me was the wrong material therefore we had to order it again. Then we had to order a lot of extra material because we did not have enough. Called back today for an eta when the flooring will be in. I am told it will take another week or so. It takes approx 2 weeks or longer to get material from them from my experience. Then I am told it is unacceptable and that the builder did not have the right measurements of the house from the manager Courtney. What awful service received by them. On top of sending me a wrong box, that should have been checked by the guy accepting my material, now they saying the builder has all the wrong measurements.....Instead of taking the blame, they are blaming me. They could have told me that these measurements are not a good idea and I should have the guy installing it provide them but no its all my fault. If I was told this when I was purchasing the material, I would have done this but now it is the customers faut for their mistake...they have caused me so much extra work and so much problems and stress.....but manager is blaming the customer.....Nice!!!!

I purchased an area rug online on January 15, 2025. It has been almost a month and I still have not received it. I was given various dates when it would arrive from manufacturer. Once it did arrive I was told it was ready for courier pick up but that still has not happened. I called yesterday and was to be updated - no call or email received. I am beyond disappointed!

Purchased an expensive wool carpet, Godfrey Hirst. Had many problems with the install, runner had to be replaced. Shortly after (3 weeks) i noticed the pile was crushing, so we addressed it with Alexanian. Inspections, claims, appeals, all denied. What is a warranty if they offer nothing but a steam clean?!! Stay away from Mohawk and GH, just do yourself a favor and research them before. Lots of warning signs.

In Jan 2023 had a laminate floor installed in my condo by Alexanian in Newmarket. Dust was unbelievable but I handled that. However the installer did a terrible job of the quarter round, using old wood, not applying everywhere and doing a terrible job on the corners. A year later and 2 boards have chipped. Their solution------just seal the chips. I can still see them and it upsets me every time.

My wife and I entered the Store on Saturday September 30th between 4:30 and 5:00 we left the store feeling, clearly they don't need our business. Alexanian was the 3rd store we looked at for an Area Rug. They had, by far, the largest selection. We spent close to 15 minutes browsing without anyone even acknowledging we were in the store. When the salesman appeared (can't use a name because we think he was a salesman) he answered a question, that wasn't asked, and went back to the the back of the store. We ended up buying rugs from each from the other two stores. Probably explains why the parking lot was empty.

cant believe this happened not happy my 1st time dealing with them king st location condescending sales staff then at the end couldn't full fill the order i paid for in advance due to their fault not inspecting a rug prior to selling it . totally unprofessional and will never deal there again i made large purchase of furniture to match the carpet selected that was not able to be fullfed as per agreement with no offer of help or compensation for time trouble and aggravation and told the carpet i selected a s was cheap carpet but yet it was real good to make the sale totally decussated with this location be warned when buying here so same doesn't happen to you

Well, at this moment in time, no. Mike Ghazarian stated he will contact me by the end of the day tomorrow to discuss what went wrong. Further explanation and outcome will be shared at a later time.

I live in St. Catharines Ontario, dealing with the St. Catharines location. Completely unsatisfied. Do not buy from this place, they have carpet, but cannot install it. Also my laminate flooring adjoining the installation, is ruined. Do not trust Alexanian in your home. Crooks. period.

After a decade the duraceramic was installed, it started to crack. Unfortunatelly, there is no more of this duraceramic I bought. I trusted the seller’s explanation that it was better than ceramic tiles, especially to keep it warm in the unit. If I had known the headache I would have, done ceramic tiles instead.